Singing Machine Disco Lights CDG Karaoke System, SML-385W Review

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(More customer reviews)For Christmas, I purchased a karoake machine from The Singing Machine Company through Amazon.com. Because my grandaughter was with her father for the holidays, it was over a month before she visited. When we opened the box and plugged it in, the CD-playing mechanism didn't work. It was past the warranty program for Amazon.com, so I contacted The Singing Machine Company via email, explaining what had happened and requesting replacement or refund. I paid nearly $50.00 to return the machine. This was their response: Yes, we have noted that the CD would not spin, but the machines CD player has been pushed into the machine and after contacting the warehouse again, the microphone mouth piece is also damaged. Please contact UPS to file a claim.
The machine was returned in their packaging, just as it was shipped to us. Buyer should be aware of their poor customer service.

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