Average Reviews:
(More customer reviews)This is the worst item I have ever bought. I went into a local guitar store and asked for the easiest way to get into amateur home recording and this "Vocal Studio" was sold to me. It comes with Pro Tools SE, which is some sort of BETA version of Pro Tools, but was advertised to me both by the guitar store and on the box as a one stop shop to do some light weekend home recording.
Well, the software is horrible. The playback/recording of your tracks comes out with a horrible static and bursts of what is best described as distortion. It is unmanageable to play, record, or listen to. That is if it plays withotu a error box popping up.
Moreover, the customer service is horrible. I spent a little over a hundred dollars for this item. I then had to spend 40 dollars to contact customer service, for which I held nearly two hours for. When the man finally picked up, he informed me they did not offer customer support for Pro Tools SE. Thankfully, he refunded my money for the phone call, but told me they cannot refund my purchase. He told me I had a software issue and would need to upgrade to Pro Tools 9 or something better to avoid the problem I am having. Which makes this purchase that much worse. I was told this would be a mini-studio now it won't work unless I spend hundreds of dollars to upgrade. Then to top it off the guitar store where I bought it won't take the whole mess back because of the copyright problems with the UNUSABLE software CD sold with the kit. Is that "bait and switch"?
Lastly, the customer service rep. told me that most customer service/tech calls they get deal with customers that purchase over $500 worth of product, I guess trying to explain to me why economically it made sense for me to be ignored. Yeah, that made me feel better being out $100...horrible.
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